Refunds & Returns

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

You can only cancel order(s) within 12 hours of purchase timestamp. If you wish to request a refund after 12 hours of order timestamp, you must wait till you receive your product(s) before you return the package in it's New, Unopened, Original condition, back to us. 

You will be responsible for paying for your own shipping costs for returning your item(s) back to our warehouse.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

If you are not satisfy with the merchandise, we would assist you with refund or exchange only on the item cost. You may be charged a restocking fee upto 50% of item's price for used or damaged returns and upto 100% for materially different item. This includes problems with: compatibility, driver/software conflicts, improper installation, etc.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please allow 5-10 business days for your refund to be process once we receive the item. 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Please read our returns policy! If you meet the criteria, you can simply return your item(s) to our warehouse via this link:

https://andrewsemart.com/pages/returns-center

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@andrewsemart.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@andrewsemart.com and please contact us for the return address.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us for the return address.

You will be responsible for paying for your own shipping costs for returning your item(s) back to our warehouse. If the item(s) arrived damaged, as promised, we'll ship you a new one instantly! Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any further questions about our return policy?
Please send us an email at support@andrewsemart.com and we will help you out to the best of our abilities!